Customer Care
Shipping Information
Fast, secure delivery on every order. Free standard shipping on U.S. orders over $200.
Last updated:
Free over $200
Standard shipping is free within the contiguous U.S. on orders $200+.
Express options
Expedited and next‑day services available at checkout.
Insured delivery
Shipments are tracked and insured. Signature required on high‑value orders.
Worldwide
We ship to 60+ countries with transparent duties & taxes.
United States Shipping
Standard (3–6 business days)
- Contiguous U.S.: $7.95 or FREE $200+
- Carrier: UPS Ground, FedEx Ground, or USPS (P.O. Boxes)
- Fully tracked; insurance included
Expedited (2–3 business days)
- Flat rate: $19.00 (contiguous U.S.)
- Signature may be required for orders over $500
- Orders placed by 2:00 pm ET ship same business day
Express (1–2 business days)
- Flat rate: $35.00 (contiguous U.S.)
- Priority handling with end‑to‑end tracking
- Cut‑off: 2:00 pm ET, Monday–Friday
Alaska, Hawaii, Puerto Rico
- Standard: $14.95 (4–8 business days)
- Express: $39.00 (2–3 business days)
- Carrier: UPS 2nd Day / USPS Priority
APO/FPO & P.O. Boxes
- APO/FPO: USPS Priority (7–14 business days)
- P.O. Boxes: USPS only
- Express options not available for APO/FPO
Signature & Security
- Signature required on orders over $500
- Request signature at checkout for any order
- Photo confirmation available in select areas
International Shipping
We ship to over 60 countries via trusted carriers (DHL Express, UPS Worldwide, or FedEx International). Delivery estimates are shown at checkout.
Canada
- Transit: 3–7 business days
- Rate: $19.95
- Duties/Taxes: Collected on delivery (DDU)
UK & EU
- Transit: 4–8 business days
- Rate: $24.95
- Duties/Taxes: Collected on delivery (DDU)
Australia & New Zealand
- Transit: 5–10 business days
- Rate: $29.95
- Duties/Taxes: Collected on delivery (DDU)
Rest of World
- Transit: 6–12 business days
- Rate: $34.95
- Duties/Taxes: Collected on delivery (DDU)
Note: Customs inspections may extend delivery times. International recipients are responsible for any duties, VAT, or import fees assessed by their country.
Order Processing & Cut‑off
Processing time
- Verification & packing: 1 business day
- Orders placed by 2:00 pm Eastern Time ship the same business day
- Orders placed after cut‑off, weekends, or U.S. holidays ship next business day
Holidays & exceptions
- No shipping on U.S. federal holidays
- Severe weather or carrier constraints could delay delivery
- Pre‑orders/backorders ship when available; you’ll be notified via email
Tracking & Delivery
Track your order
- Shipping confirmation email includes tracking link
- Tracking may take up to 24 hours to activate after dispatch
- Split shipments may generate multiple tracking numbers
If you’re not home
- Carriers may attempt re‑delivery or leave at a secure location
- Signature is required for orders over $500
- Use carrier app to manage delivery preferences where available
Missing or delayed package? Contact us within 14 days of the last scan at [email protected] so we can investigate with the carrier.
Shipping Calculator
Estimates are for guidance only. Final rates and timelines appear at checkout based on your full address and selected service.
Packaging & Sustainability
- Protective packaging designed to minimize waste and maximize product safety
- Recycled paper fillers and right‑sized cartons where possible
- Carbon‑efficient routing with major carriers
Address Changes & Cancellations
- We can modify or cancel your order before it ships—contact us as soon as possible
- Once shipped, address changes must be requested through the carrier and are not guaranteed
- We cannot ship to freight forwarders used for re‑export of goods
Shipping FAQ
When will my order ship?
Orders placed by 2:00 pm Eastern Time Monday–Friday typically ship the same business day. Orders placed later, on weekends, or on holidays ship the next business day.
Do you offer free shipping?
Yes—standard shipping is free within the contiguous U.S. on orders of $200 or more (after discounts, before tax).
Do you ship internationally?
Yes, to 60+ countries. Duties and taxes are collected upon delivery unless otherwise stated at checkout (DDU).
Will I need to sign for my package?
Orders over $500 require a signature. You may request a signature on any order at checkout.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking link. Tracking can take up to 24 hours to activate after dispatch.
What if my package is delayed or lost?
If your package hasn’t moved for several days or appears lost, contact us within 14 days of the last scan so we can open an investigation with the carrier.